Privacy Statement

How AFCS handles your personal data.

Last updated: 30 October 2026

1. Who are we?

This privacy statement applies to the website of AFCS bv (Antwerp Forwarding and Customs Services), Hazenhof 16, 9120 Melsele (Beveren), Belgium, VAT number BE 0475.999.388. AFCS is responsible for processing your personal data as described in this statement.

Questions about privacy? Contact us at lieve@afcs.be or +32 3 327 36 31.

2. What data do we process?

We only process the personal data that you provide to us yourself or that is necessary for our services:

  • Contact form: name, company name, email address, country, telephone number and the content of your question.
  • Technical data with the form: when you submit the form, we also store your IP address, browser details and the source of your visit, for example the search engine, website or campaign through which you found us. This source information is remembered in your browser for a maximum of 90 days.
  • Website use: only if you give your consent, we use Google Analytics to measure how the website is used (see section 7).
  • Client relationship: contact and company details and the data needed to handle customs and fiscal formalities for you.

3. What do we use your data for?

  • To answer your question and contact you. This is based on your consent or our legitimate interest.
  • To provide our services, such as customs declarations, transit, fiscal representation and FASFC formalities. This is based on our agreement with you.
  • To comply with legal obligations, including those relating to customs, VAT and accounting.
  • To protect the website against misuse and spam, and to understand how visitors find us. This is based on our legitimate interest.
  • To measure how the website is used with Google Analytics, so that we can improve it. This only happens with your consent.

4. How long do we keep your data?

We do not keep your data longer than necessary for the purpose for which we collected it:

  • We keep contact requests for as long as necessary to handle and follow up your question.
  • If your question leads to a collaboration, we keep your data for as long as the client relationship lasts.
  • Data and documents subject to a statutory retention obligation, such as customs and accounting records, are kept for as long as the law requires.

5. Who do we share your data with?

We never sell your data to third parties. We only share data when necessary:

  • with the competent authorities, such as customs, the VAT administration and the FASFC, to carry out your assignment or on the basis of a legal obligation;
  • with service providers that support us, such as the developer and hosting provider of this website, and Google, which keeps visitor statistics through Google Analytics with your consent. We make agreements with these parties on secure and confidential processing.

6. Transfers outside the European Union

Some service providers, such as Google, may process data outside the European Economic Area, including in the United States. This only happens with appropriate safeguards, such as the EU-US Data Privacy Framework or the standard contractual clauses of the European Commission.

7. Cookies and Google Analytics

This website uses functional cookies that are necessary for the website to work properly, for example to remember your language and cookie preferences. No consent is required for these.

If you give your consent in the cookie banner, we also use Google Analytics (via Google Tag Manager) to measure how visitors use the website, for example which pages are viewed and whether the contact form is submitted. Google Analytics uses cookies and data about your device, browser and visit for this purpose. IP addresses are not stored by Google Analytics. Without your consent, no analytics cookies are placed.

You can change your choice or withdraw your consent at any time via the “Cookies” link at the bottom of every page.

8. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. The website uses a secure connection (https).

9. Your rights

You have the right to access, rectify or erase your personal data. You can also object to the processing, have the processing restricted and have your data transferred. If you have given consent, you can withdraw it at any time. Send your request to lieve@afcs.be. We may ask you to confirm your identity and will respond within one month.

10. Making a complaint

Are you not satisfied with how we handle your data? Please let us know first. You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit), Drukpersstraat 35, 1000 Brussels, contact@apd-gba.be, www.dataprotectionauthority.be.

11. Changes

We may update this privacy statement. The most recent version is always available on this page.